Faq Block

If you wish to cancel or modify your order, please go to your Profile. In recent orders Tab you can choose particular order and select the return or cancel option with adding and informing necessary information about your reason of return/cancel OR call +971 45144750, or send an email to support@brandrange.com. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.

Creating an account allows you to store shipping and billing addresses to advance your checkout experience; this way you can save the contents of your shopping bagas well as access your order details and history.

If you have forgotten your account password, please click ‘Forgot Password?’ on the ‘Sign in’ page and follow the instructions provided in an email that is sent to you shortly after.

Please call +971 45144750 or you may email: support@brandrange.com / help.brandrange.com

Shoes are displayed in European, UK and US sizes. Please visit the size guide from the link on the product pages for more information. Please note size and fit may vary from brand to brand, so please use the size chart measurements as a general guide only.

• Same day delivery
• Next day delivery
• Warehouse pickup

• Cash on delivery (COD) only for UAE
• Via debit or credit cards
• PayPal

GCC exc UAE & International buyers will get deliveries by UPS, FedEx, DHL, Aramex.
Shipping Pricing can be added/selected at the time of checkout as per the choice and ease of buyer. Rates will be listed with option to filter the country of destination with choice of courier and with choice of service as well.

At this time, we can only ship to one address per order within the UAE. To ship to multiple addresses, please place a separate order for each location.

We don’t deliver and offer any delivery to P.O. Box Address delivery, APO, FPO or DPO Delivery in order to make exceptions buyer has to confirm and verify with customer support prior to place an order.

In all cases customers’ signatures are required as a proof of successful delivery to the ordering customer.

If you are unavailable to receive your delivery you can reschedule the delivery with our courier to redeliver as per the suggested time of buyer, in all cases prior tomake delivery our logistic team will confirm with the buyer to avoid inconvenience for both buyer and seller.
Or
Contact us at +971 45144750 or via email at support@brandrange.com

If you are registered with Brand Range, you can track the status of your order delivery by signing into your account and selecting \”My Account\”, followed by \”Orders\”.

Customer can make return or product exchange within 03 days from the date of product Receipt.

Once the order returned and received back to our Delivery Hub our Quality Assurance and Product Authentication will evaluate the condition of the order if the order found and received back unopened, unused and in perfect condition to resell and restock immediately. The refund can be added to the buyer’s store creditsor the user’s debit/credit card or to the listed bank account.

Delivery charges and custom duties will not be refunded in case of returning/canceling an order.

If the delivered product required to be exchanged, please visit your buyer profile. In order history select the particular item and request exchange request. Our team will process your request and arrange the pickup and process your request.

Only the ordering buyer or user can make such requests from their Buyer Dashboard.

Yes. At the time of ordering, buyer can select special packaging request with various given gift packaging designs and customized greeting options with their associated pricing.