Can I ship to multiple addresses?
At this time, we can only ship to one address per order within the UAE. To ship to multiple addresses, please place a separate order for each location.
Can I ship to a P.O. Box or APO/FPO address?
We don’t deliver and offer any delivery to P.O. Box Address delivery, APO, FPO or DPO Delivery in order to make exceptions buyer has to confirm and verify with customer support prior to place an order.
Is a signature required upon delivery of my order?
In all cases customers’ signatures are required as a proof of successful delivery to the ordering customer.
What do I do if I’ve missed my order delivery?
If you are unavailable to receive your delivery you can reschedule the delivery with our courier to redeliver as per the suggested time of buyer, in all cases prior tomake delivery our logistic team will confirm with the buyer to … Continued
How can I track my order?
If you are registered with Brand Range, you can track the status of your order delivery by signing into your account and selecting \”My Account\”, followed by \”Orders\”.
What is the Brand Range return policy? How many days do I have to return a product?
Customer can make return or product exchange within 03 days from the date of product Receipt.
How long does it take for a refund to be issued?
Once the order returned and received back to our Delivery Hub our Quality Assurance and Product Authentication will evaluate the condition of the order if the order found and received back unopened, unused and in perfect condition to resell and … Continued
Are delivery charges and custom duty fees refundable?
Delivery charges and custom duties will not be refunded in case of returning/canceling an order.
How do I exchange an item with Brand Range?
If the delivered product required to be exchanged, please visit your buyer profile. In order history select the particular item and request exchange request. Our team will process your request and arrange the pickup and process your request.
Can I exchange or return an item gifted to me by someone else?
Only the ordering buyer or user can make such requests from their Buyer Dashboard.