Pre Sale Questions

How do I place an order on brandrange.com?

From the currency selector on the top left corner, select your preferred local currency to shop (UAE, BHD, EUR, JOD, KWD, OMR, QAR, SAR, USD).
There are several ways to browse brandrange.com. You may explore our homepage features or visit our navigation bar. Roll your cursor over the relevant categories,
such as Men, Women, Kids, Toys and Games, Accessories, Cosmetics, Brands, Deals.
If you are looking for a specific item, our search box is located at the top of our page. You may search for products by name, colour, category or style.
When you have made your selection, choose your size and click Add to Cart.
Once you are ready to complete your purchase, click on the Add to Cart icon at the top right-hand corner of the screen and click Go to Shopping Bag & Checkout to
be led through the checkout process.
If you have any questions or concerns, please contact us by phone at +97145144750, or via email support@brandrange.com. A member of the guest services
team is available daily from 08:00AM to 10:00PM (UAE Time).

Can I cancel or modify my order?

If you wish to cancel or modify your order, please go to your Profile. In recent orders Tab you can choose particular order and select the return or cancel option with adding and informing necessary information about your reason of return/cancel OR call +971 45144750, or send an email to support@brandrange.com. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.

What are the benefits of creating an account online?

Creating an account allows you to store shipping and billing addresses to advance your checkout experience; this way you can save the contents of your shopping bagas well as access your order details and history.

I forgot the password to my account. What do I do?

If you have forgotten your account password, please click ‘Forgot Password?’ on the ‘Sign in’ page and follow the instructions provided in an email that is sent to you shortly after.

How can I get in touch with the Brand Range Guest Services Team?

Please call +971 45144750 or you may email: support@brandrange.com / help.brandrange.com

Product Information

How do I know my shoe size?

Shoes are displayed in European, UK and US sizes. Please visit the size guide from the link on the product pages for more information. Please note size and fit may vary from brand to brand, so please use the size chart measurements as a general guide only.

Payments

Which payment methods do you accept for online purchases?

Brand Range accepts the following forms of payment for online purchases:
Visa
MasterCard
PayPal
Discover
American express
For all credit and debit card purchases, your billing address must match the address on file with your financial institution. Please note, we only accept local currency
for COD purchases.
Brand Range only offers price adjustments on the first markdowns. If a product was purchased at full price and offered on sale, we will offer a one-time price
adjustment if requested within 10 days of purchase.

When will my debit or credit card be charged?

If you choose to pay through your debit/credit card, you will be charged immediately when you will successfully checkout and your order will be processed immediately for further delivery process.

Which shipping options are available within the UAE and what are the shipping fees?

Shipping options are available:
  • Same day delivery
  • Next day delivery
  • Warehouse pickup

Can I use multiple methods of payment?

Shipping fee is free for any order above 100AED and below 15AED per order within UAE
Payment options are:
  • Cash on delivery (COD) only for UAE
  • Via debit or credit cards
  • PayPal

Shipping and Delivery

Which shipping options are available for other GCC countries and what are the shipping fees?

GCC exc UAE & International buyers will get deliveries by UPS, FedEx, DHL, Aramex.
Shipping Pricing can be added/selected at the time of checkout as per the choice and ease of buyer. Rates will be listed with option to filter the country of destination with choice of courier and with choice of service as well.

Can I ship to multiple addresses?

At this time, we can only ship to one address per order within the UAE. To ship to multiple addresses, please place a separate order for each location.

Can I ship to a P.O. Box or APO/FPO address?

We don’t deliver and offer any delivery to P.O. Box Address delivery, APO, FPO or DPO Delivery in order to make exceptions buyer has to confirm and verify with customer support prior to place an order.

Is a signature required upon delivery of my order?

In all cases customers’ signatures are required as a proof of successful delivery to the ordering customer.

What do I do if I’ve missed my order delivery?

If you are unavailable to receive your delivery you can reschedule the delivery with our courier to redeliver as per the suggested time of buyer, in all cases prior tomake delivery our logistic team will confirm with the buyer to avoid inconvenience for both buyer and seller.
Or
Contact us at +971 45144750 or via email at support@brandrange.com

Track Order

How can I track my order?

If you are registered with Brand Range, you can track the status of your order delivery by signing into your account and selecting \”My Account\”, followed by \”Orders\”.

Returns & Refunds

What is the Brand Range return policy? How many days do I have to return a product?

Customer can make return or product exchange within 03 days from the date of product Receipt.

How long does it take for a refund to be issued?

Once the order returned and received back to our Delivery Hub our Quality Assurance and Product Authentication will evaluate the condition of the order if the order found and received back unopened, unused and in perfect condition to resell and restock immediately. The refund can be added to the buyer’s store creditsor the user’s debit/credit card or to the listed bank account.

Are delivery charges and custom duty fees refundable?

Delivery charges and custom duties will not be refunded in case of returning/canceling an order.

How do I exchange an item with Brand Range?

If the delivered product required to be exchanged, please visit your buyer profile. In order history select the particular item and request exchange request. Our team will process your request and arrange the pickup and process your request.

Can I exchange or return an item gifted to me by someone else?

Only the ordering buyer or user can make such requests from their Buyer Dashboard.

GIFTS

Can I get my purchase gift-wrapped and request a gift receipt?

Yes. At the time of ordering, buyer can select special packaging request with various given gift packaging designs and customized greeting options with their associated pricing.