What is the Brand Range return policy? How many days do I have to return a product?
Customer can make return or product exchange within 03 days from the date of product Receipt.
How long does it take for a refund to be issued?
Once the order returned and received back to our Delivery Hub our Quality Assurance and Product Authentication will evaluate the condition of the order if the order found and received back unopened, unused and in perfect condition to resell and restock immediately. The refund can be added to the buyer’s store creditsor the user’s debit/credit card or to the listed bank account.
Are delivery charges and custom duty fees refundable?
Delivery charges and custom duties will not be refunded in case of returning/canceling an order.
How do I exchange an item with Brand Range?
If the delivered product required to be exchanged, please visit your buyer profile. In order history select the particular item and request exchange request. Our team will process your request and arrange the pickup and process your request.
Can I exchange or return an item gifted to me by someone else?
Only the ordering buyer or user can make such requests from their Buyer Dashboard.